{"id":19059,"date":"2024-06-10T08:34:22","date_gmt":"2024-06-10T14:34:22","guid":{"rendered":"https:\/\/puertovallarta.tours\/faq\/"},"modified":"2026-01-28T18:10:59","modified_gmt":"2026-01-29T00:10:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/puertovallarta.tours\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19059\" class=\"elementor elementor-19059 elementor-19\">\n\t\t\t\t<div class=\"elementor-element elementor-element-751d0ae e-flex e-con-boxed e-con e-parent\" data-id=\"751d0ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e63d8f8 e-con-full e-flex e-con e-child\" data-id=\"e63d8f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd2a49 elementor-yes elementor-yes elementor-widget elementor-widget-cz_image\" data-id=\"7fd2a49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"cz_image clr cz_image_no_fx center_on_mobile\" data-position=\"\">\r\n\r\n\t\t\t<div>\r\n\r\n\t\t\t\t<div class=\"cz_image_in\">\r\n\r\n\t\t\t\t\t<div class=\"cz_main_image\"><img fetchpriority=\"high\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" width=\"816\" height=\"956\" src=\"https:\/\/puertovallarta.tours\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo-3.png\" class=\"attachment-full size-full wp-image-18119\" alt=\"Diseno sin titulo 3\" srcset=\"https:\/\/puertovallarta.tours\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo-3.png 816w, https:\/\/puertovallarta.tours\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo-3-768x900.png 768w, https:\/\/puertovallarta.tours\/wp-content\/uploads\/2025\/12\/Diseno-sin-titulo-3-600x703.png 600w\" sizes=\"(max-width: 816px) 100vw, 816px\" \/><\/div>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\r\n\t\t\t<\/div>\r\n\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99787e1 e-con-full e-flex e-con e-child\" data-id=\"99787e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47caf5c elementor-widget elementor-widget-cz_title\" data-id=\"47caf5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_pos_left\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3>Frequently\u00a0 <span style=\"color: #ff6600;\">Asked Questions<\/span><\/h3>\n<h1>Puerto Vallarta Tours: Jorullo Bridge RZR & ATV, Ziplines, and Jet Skiing<\/h2><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f597452 elementor-widget elementor-widget-cz_title\" data-id=\"f597452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p data-path-to-node=\"4\">We want you to book with complete confidence and peace of mind. That\u2019s why we\u2019ve answered your most common questions right here.<\/p><p data-path-to-node=\"5\">If you can't find the answer you're looking for, please feel free to send us your questions using the form below.<\/p><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4acabba e-flex e-con-boxed e-con e-parent\" data-id=\"4acabba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3032583 e-con-full e-flex e-con e-child\" data-id=\"3032583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2309074 e-con-full e-flex e-con e-child\" data-id=\"2309074\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c6b2db elementor-widget elementor-widget-cz_title\" data-id=\"3c6b2db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-question\"><\/i><div class=\"cz_wpe_content\"><h3>ATV<\/h3><h5>Frequently Asked Questions<\/h5><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02bcedd elementor-widget elementor-widget-cz_accordion\" data-id=\"02bcedd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_acc clr cz_acc_toggle\"><div><div class=\"elementor-repeater-item-a28c2e7\"><span class=\"cz_acc_child\"><div>I have never driven an ATV, is it very difficult or dangerous?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>t is not difficult, but it requires attention. Most of our units are semi-automatic or automatic, making them easy to handle. However, unlike a car, an ATV requires you to use your body to balance on curves and uneven terrain. Before heading into the jungle or mountains, you will receive full safety instructions and perform a test drive on flat terrain to ensure you are comfortable with the handlebars and thumb throttle.<\/p><\/div><\/div><div class=\"elementor-repeater-item-6e90523\"><span class=\"cz_acc_child\"><div>Is a driver's license mandatory for driving an ATV even if we are only going off-road?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"3\">Yes, it is a legal requirement and essential for insurance. The driver must present a <b data-path-to-node=\"3\" data-index-in-node=\"173\">physical and valid driver's license<\/b> (from your country of origin is valid).<\/p><ul data-path-to-node=\"4\"><li><p data-path-to-node=\"4,0,0\"><i data-path-to-node=\"4,0,0\" data-index-in-node=\"0\">Critical Note:<\/i> We do not accept photos of the license on a phone or learner's permits. If you forget your license, you will not be allowed to drive, and no refund will be issued.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-9f9221a\"><span class=\"cz_acc_child\"><div>Can I take a small child with me on the ATV?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>For safety reasons, ATVs have stricter restrictions than RZRs. The minimum age to be a passenger on an ATV is <b data-path-to-node=\"5\" data-index-in-node=\"155\">8 years old<\/b>, as the child must have enough strength to hold on tightly to the driver during sudden movements. If you are traveling with younger children (4-7 years old), we strongly recommend booking an <b data-path-to-node=\"5\" data-index-in-node=\"358\">RZR (Buggy)<\/b>, which is much safer for them.<\/p><\/div><\/div><div class=\"elementor-repeater-item-1c60fed\"><span class=\"cz_acc_child\"><div>What kind of clothes should I wear? Will I get very dirty?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li><p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Dry Season (Nov-May):<\/b> There will be a lot of dust. We will provide bandanas and goggles, but your clothes will get covered in dirt.<\/p><\/li><li><p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Rainy Season (Jun-Oct):<\/b> There will be mud and puddles. It is the most fun season, but you will end up soaked.<\/p><\/li><li><p data-path-to-node=\"7,2,0\"><i data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Recommendation:<\/i> Wear old clothes you don't mind getting dirty, closed-toe shoes (no sandals\/flip-flops), and bring a change of clean clothes for after the tour. Many of our base locations have showers and lockers.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-509638f\"><span class=\"cz_acc_child\"><div>What is the difference between an ATV and an RZR?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>The RZR is much more like driving your own car. It has a <b data-path-to-node=\"8\" data-index-in-node=\"107\">steering wheel, brake and gas pedals, and a roll cage<\/b> surrounding you. Unlike an ATV, you don't need to balance your weight, making it physically less tiring and more relaxed. It is the ideal option if you want to enjoy the scenery without worrying as much about driving technique.<\/p><\/div><\/div><div class=\"elementor-repeater-item-0dec198\"><span class=\"cz_acc_child\"><div>What is the difference between a single and a double ATV?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li><p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Single ATV:<\/b> An all-terrain vehicle occupied by only one person.<\/p><\/li><li><p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Double ATV:<\/b> An all-terrain vehicle occupied by two people: a driver and a passenger.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-352131e\"><span class=\"cz_acc_child\"><div>What is the maximum weight for using an ATV?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"11\">For the safety of our customers, there is a weight limit for each activity.<\/p><ul data-path-to-node=\"12\"><li><p data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">Maximum weight Single ATV:<\/b> 110 kg or 242 lbs.<\/p><\/li><li><p data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">Maximum weight Double ATV:<\/b> 220 kg or 484 lbs.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-fb7b5d1\"><span class=\"cz_acc_child\"><div>What is the minimum age to use an ATV?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"13\">or safety, there are age minimums:<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Minimum age for driver:<\/b> 18 years old.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Minimum age for passenger:<\/b> 8 years old.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-90cf32b\"><span class=\"cz_acc_child\"><div>What are the health restrictions for using an ATV?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>For safety reasons, people with <b data-path-to-node=\"15\" data-index-in-node=\"83\">asthma, heart problems, back problems, and pregnant women<\/b> cannot participate. People under the influence of alcohol or drugs are not allowed.<\/p><\/div><\/div><div class=\"elementor-repeater-item-03bcacd\"><span class=\"cz_acc_child\"><div>Do I have to pay for insurance to use the ATVs?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"16\">Yes. All our tours involving a vehicle require a <b data-path-to-node=\"16\" data-index-in-node=\"97\">non-refundable collision insurance payment.<\/b><\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">$10 USD per ATV unit<\/b>, paid upon arrival at check-in. This covers up to an estimated $500 USD in damages to the unit.<\/p><\/li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\"><i data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">This cost must be covered exclusively with a credit card in the name of the main driver.<\/i><\/b><\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-5b9a898\"><span class=\"cz_acc_child\"><div>Is collision insurance included in the price of my ATV tour?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>No. It is a separate $10 USD fee per unit (non-refundable), payable at check-in via credit card only.<\/p><\/div><\/div><div class=\"elementor-repeater-item-414380b\"><span class=\"cz_acc_child\"><div>s the ATV tour route technically difficult or scenic?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"19\">Our tours are not technically difficult; they can be driven by anyone who knows how to drive. Additionally, our tours are always guided by bilingual guides who will look after you.<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">All our routes feature spectacular landscapes<\/b>, and several include our <i data-path-to-node=\"20,0,0\" data-index-in-node=\"71\">private spots like the Jorullo Bridge or our Glass Lookout.<\/i><\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-4de5b34\"><span class=\"cz_acc_child\"><div>Do ATV tours include hotel pick-up?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>No. We offer transportation from established meeting points:<\/p><ul><li>Romantic Zone. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Centro%20Insurgentes,%20Insurgentes%20379,%20Emiliano%20Zapata,%2048380%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.602458413876438,-105.23357659578323\">Ver en mapa<\/a><\/strong><\/li><li>Plaza las Glorias. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Las%20Glorias,%20Plaza%20Villas%20Vallarta,%20Jos%C3%A9%20Clemente%20Orozco%20Local%20H2-A,%20Zona%20Hotelera%20Nte.,%2048333%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.6336371,-105.23028999999997\">Ver en mapa<\/a><\/strong><\/li><li>Playa de Oro. <strong><a href=\"https:\/\/maps.app.goo.gl\/BPKWNWttFyffAGDD9\">Ver en mapa<\/a><\/strong><\/li><li>Nuevo Vallarta. <a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Nuevo%20Vallarta,%20Av%20Mexico%20570,%2063735%20Las%20Jarretaderas,%20Nay.,%20M%C3%A9xico&amp;ll=20.699684508742592,-105.27596652883608\"><strong>Ver en mapa<\/strong><\/a><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-4b5ad99\"><span class=\"cz_acc_child\"><div>Can I cancel my tour if I need to?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. Your tour can be canceled up to 48 hours before. You just need to call our customer service number at <a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/search?q=tel:523223999927\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahcKEwiclNb5pK-SAxUAAAAAHQAAAAAQTQ\">+52 322 399 9927<\/a> with your reservation number.<\/p><\/div><\/div><div class=\"elementor-repeater-item-653bfc5\"><span class=\"cz_acc_child\"><div>What happens if there is bad weather?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Don't worry, our tours run rain or shine. However, if the weather is dangerous, we offer a change of date or time.<\/p><\/div><\/div><div class=\"elementor-repeater-item-b47cedd\"><span class=\"cz_acc_child\"><div>What does my ATV tour include?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li>Transportation services<\/li><li>Welcome drink<\/li><li>Safety equipment<\/li><li>Guided ride<\/li><li>Tequila tasting.<\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-938a67a\"><span class=\"cz_acc_child\"><div>What should I bring to my ATV tour?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li>Light clothing<\/li><li>Comfortable closed-toe shoes<\/li><li>Sunscreen\/UV protection<\/li><li>Mosquito repellent<\/li><li>Extra change of clothes<\/li><li>Extra cash for souvenirs\/photos\/food.<\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-dc907bf\"><span class=\"cz_acc_child\"><div>What should I NOT bring?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li>Cameras (loose)<\/li><li>Video cameras<\/li><li>Open-toed shoes<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-159ec3a e-flex e-con-boxed e-con e-parent\" data-id=\"159ec3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8962f07 e-con-full e-flex e-con e-child\" data-id=\"8962f07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cb9bee e-con-full e-flex e-con e-child\" data-id=\"7cb9bee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e575003 elementor-widget elementor-widget-cz_title\" data-id=\"e575003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-question\"><\/i><div class=\"cz_wpe_content\"><h3>RZR<\/h3><h5>Frequently Asked Questions<\/h5><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362d995 elementor-widget elementor-widget-cz_accordion\" data-id=\"362d995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_acc clr cz_acc_toggle\"><div><div class=\"elementor-repeater-item-509638f\"><span class=\"cz_acc_child\"><div>What is the difference between an ATV and an RZR?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>The RZR is much more like driving your own car. It has a <b data-path-to-node=\"8\" data-index-in-node=\"107\">steering wheel, brake and gas pedals, and a roll cage<\/b> surrounding you. Unlike an ATV, you don't need to balance your weight, making it physically less tiring and more relaxed. It is the ideal option if you want to enjoy the scenery without worrying as much about driving technique.<\/p><\/div><\/div><div class=\"elementor-repeater-item-5db658a\"><span class=\"cz_acc_child\"><div>We are a family of 4, can we all go in one vehicle?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes! This is the great advantage of the RZR. We have <b data-path-to-node=\"30\" data-index-in-node=\"105\">4-seater units<\/b>. This allows mom or dad to drive while the kids or grandparents ride safely in the back seats with seatbelts.<\/p><\/div><\/div><div class=\"elementor-repeater-item-6e90523\"><span class=\"cz_acc_child\"><div>Is a driver's license mandatory for driving an ATV even if we are only going off-road?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"3\">Yes, it is a legal requirement and essential for insurance. The driver must present a <b data-path-to-node=\"3\" data-index-in-node=\"173\">physical and valid driver's license<\/b> (from your country of origin is valid).<\/p><ul data-path-to-node=\"4\"><li><p data-path-to-node=\"4,0,0\"><i data-path-to-node=\"4,0,0\" data-index-in-node=\"0\">Critical Note:<\/i> We do not accept photos of the license on a phone or learner's permits. If you forget your license, you will not be allowed to drive, and no refund will be issued.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-984c343\"><span class=\"cz_acc_child\"><div>Is the RZR tour price per person or per vehicle?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Our prices are generally per vehicle capacity (1-2 passengers or 3-4 passengers), please check the specific booking option.<\/p><\/div><\/div><div class=\"elementor-repeater-item-a28c2e7\"><span class=\"cz_acc_child\"><div>I have never driven an RZR, is it difficult?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>No. Driving an RZR is just like driving an average automatic car.<\/p><\/div><\/div><div class=\"elementor-repeater-item-9670d81\"><span class=\"cz_acc_child\"><div>Can we take turns driving during the tour?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes, as long as both drivers are over 18, present valid licenses at the start, and sign the waiver. Driver switches must only be done at designated stops for safety.<\/p><\/div><\/div><div class=\"elementor-repeater-item-9f9221a\"><span class=\"cz_acc_child\"><div>Can I take a small child on my RZR tour?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. The minimum age for a passenger in an RZR is <b data-path-to-node=\"34\" data-index-in-node=\"91\">6 years old<\/b>, as these vehicles have appropriate seatbelts.<\/p><\/div><\/div><div class=\"elementor-repeater-item-1c60fed\"><span class=\"cz_acc_child\"><div>What kind of clothes should I wear? Will I get very dirty?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li><p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Dry Season (Nov-May):<\/b> There will be a lot of dust. We will provide bandanas and goggles, but your clothes will get covered in dirt.<\/p><\/li><li><p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Rainy Season (Jun-Oct):<\/b> There will be mud and puddles. It is the most fun season, but you will end up soaked.<\/p><\/li><li><p data-path-to-node=\"7,2,0\"><i data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Recommendation:<\/i> Wear old clothes you don't mind getting dirty, closed-toe shoes (no sandals\/flip-flops), and bring a change of clean clothes for after the tour. Many of our base locations have showers and lockers.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-352131e\"><span class=\"cz_acc_child\"><div>What is the maximum weight for an RZR?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Maximum weight: 400 kg or 880 lbs.<\/p><\/div><\/div><div class=\"elementor-repeater-item-fb7b5d1\"><span class=\"cz_acc_child\"><div>What is the minimum age for an RZR?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Driver: 18 years. Passenger: 6 years.<\/p><\/div><\/div><div class=\"elementor-repeater-item-90cf32b\"><span class=\"cz_acc_child\"><div>What are the health restrictions for using an RZR?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>For safety reasons, people with <b data-path-to-node=\"15\" data-index-in-node=\"83\">asthma, heart problems, back problems, and pregnant women<\/b> cannot participate. People under the influence of alcohol or drugs are not allowed.<\/p><\/div><\/div><div class=\"elementor-repeater-item-03bcacd\"><span class=\"cz_acc_child\"><div>Do I have to pay for insurance to use the RZR?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"16\">es. All our tours involving a vehicle require a <b data-path-to-node=\"16\" data-index-in-node=\"97\">non-refundable collision insurance payment.<\/b><\/p><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">$10 USD per ATV unit<\/b>, paid upon arrival at check-in. This covers up to an estimated $500 USD in damages to the unit.<\/p><\/li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\"><i data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">This cost must be covered exclusively with a credit card in the name of the main driver.<\/i><\/b><\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-414380b\"><span class=\"cz_acc_child\"><div>\u00bfLa ruta de mi tour RZR es de dificultad t\u00e9cnica o es una ruta esc\u00e9nica?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Nuestros tours no tienen una dificultad t\u00e9cnica, es decir que pueden ser circulados por cualquier persona que sepa conducir. Adem\u00e1s nuestros tours siempre van guiados y resguardados por gu\u00edas biling\u00fces que cuidar\u00e1n tu paso.\u00a0<\/p><p><strong>Todas nuestras rutas tienen paisajes espect\u00e1culares para disfrutar, varios de ellos incluyen nuestros <span style=\"text-decoration: underline;\"><em>spots privados como Jorullo Bridge o nuestro Mirador de Cristal.<\/em><\/span><\/strong><\/p><\/div><\/div><div class=\"elementor-repeater-item-4de5b34\"><span class=\"cz_acc_child\"><div>\u00bfLos tours RZR incluyen recogida en mi hotel?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>No. We offer transportation from established meeting points:<\/p><ul><li>Romantic Zone. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Centro%20Insurgentes,%20Insurgentes%20379,%20Emiliano%20Zapata,%2048380%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.602458413876438,-105.23357659578323\">Ver en mapa<\/a><\/strong><\/li><li>Plaza las Glorias. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Las%20Glorias,%20Plaza%20Villas%20Vallarta,%20Jos%C3%A9%20Clemente%20Orozco%20Local%20H2-A,%20Zona%20Hotelera%20Nte.,%2048333%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.6336371,-105.23028999999997\">Ver en mapa<\/a><\/strong><\/li><li>Playa de Oro. <strong><a href=\"https:\/\/maps.app.goo.gl\/BPKWNWttFyffAGDD9\">Ver en mapa<\/a><\/strong><\/li><li>Nuevo Vallarta. <a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Nuevo%20Vallarta,%20Av%20Mexico%20570,%2063735%20Las%20Jarretaderas,%20Nay.,%20M%C3%A9xico&amp;ll=20.699684508742592,-105.27596652883608\"><strong>Ver en mapa<\/strong><\/a><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-4b5ad99\"><span class=\"cz_acc_child\"><div>Can I cancel my tour if I need to?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. Your tour can be canceled up to 48 hours before. You just need to call our customer service number at <a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/search?q=tel:523223999927\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahcKEwiclNb5pK-SAxUAAAAAHQAAAAAQTQ\">+52 322 399 9927<\/a> with your reservation number.<\/p><\/div><\/div><div class=\"elementor-repeater-item-653bfc5\"><span class=\"cz_acc_child\"><div>What happens if there is bad weather?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Don't worry, our tours run rain or shine. However, if the weather is dangerous, we offer a change of date or time.<\/p><\/div><\/div><div class=\"elementor-repeater-item-b47cedd\"><span class=\"cz_acc_child\"><div>What does my ATV tour include?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li>Transportation services, welcome drink, safety equipment, guided ride, and tequila tasting.<\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-938a67a\"><span class=\"cz_acc_child\"><div>What should I bring to my RZR tour?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li>Light clothing, comfortable closed-toe shoes, sunscreen\/UV protection, mosquito repellent, extra change of clothes, and extra cash for souvenirs\/photos\/food.<\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-dc907bf\"><span class=\"cz_acc_child\"><div>What should I NOT bring?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"27\">Cameras (loose), video cameras, open-toed shoes.<\/p><\/div><\/div><div class=\"elementor-repeater-item-8a4f43d\"><span class=\"cz_acc_child\"><div>Are there RZR tours near Nuevo Vallarta or Punta Mita?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes, we have tours departing from our Nuevo Vallarta pickup point and a specific <b data-path-to-node=\"37\" data-index-in-node=\"136\">RZR Punta Mita Tour<\/b>.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-175684d e-flex e-con-boxed e-con e-parent\" data-id=\"175684d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a39d138 e-con-full e-flex e-con e-child\" data-id=\"a39d138\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99fc185 e-con-full e-flex e-con e-child\" data-id=\"99fc185\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54932ad elementor-widget elementor-widget-cz_title\" data-id=\"54932ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-question\"><\/i><div class=\"cz_wpe_content\"><h3>GENERAL<\/h3><h5>Frequently Asked Questions<\/h5><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7945916 elementor-widget elementor-widget-cz_accordion\" data-id=\"7945916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_acc clr cz_acc_toggle\"><div><div class=\"elementor-repeater-item-4de5b34\"><span class=\"cz_acc_child\"><div>Is it safe to book online on this site?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. All our transactions are SSL encrypted, and our preferred payment method is PayPal, guaranteeing security for every payment.<\/p><\/div><\/div><div class=\"elementor-repeater-item-7cf0b35\"><span class=\"cz_acc_child\"><div>Do the tours include hotel pick-up?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Most of our tours offer transportation from established meeting points.<\/p><p><strong>For Mountain Tours:<\/strong><\/p><ul><li>Romantic Zone. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Centro%20Insurgentes,%20Insurgentes%20379,%20Emiliano%20Zapata,%2048380%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.602458413876438,-105.23357659578323\">Ver en mapa<\/a><\/strong><\/li><li>Plaza las Glorias. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Las%20Glorias,%20Plaza%20Villas%20Vallarta,%20Jos%C3%A9%20Clemente%20Orozco%20Local%20H2-A,%20Zona%20Hotelera%20Nte.,%2048333%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.6336371,-105.23028999999997\">Ver en mapa<\/a><\/strong><\/li><li>Playa de Oro. <strong><a href=\"https:\/\/maps.app.goo.gl\/BPKWNWttFyffAGDD9\">Ver en mapa<\/a><\/strong><\/li><li>Nuevo Vallarta. <a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Nuevo%20Vallarta,%20Av%20Mexico%20570,%2063735%20Las%20Jarretaderas,%20Nay.,%20M%C3%A9xico&amp;ll=20.699684508742592,-105.27596652883608\"><strong>Ver en mapa<\/strong><\/a><\/li><\/ul><p><strong>Punta de Mita Tour<\/strong><\/p><ul><li>Oxxo Flamingos <a href=\"https:\/\/maps.app.goo.gl\/KXLCwDPQf7CqFLYx8\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Oxxo Plaza Amores <a href=\"https:\/\/maps.app.goo.gl\/UkMbp2dJ36Bap2Y77\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Marival Armony <a href=\"https:\/\/maps.app.goo.gl\/JofXNyVZAB9XnP2H9\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Secrets Bah\u00eda <a href=\"https:\/\/maps.app.goo.gl\/B2d2U6DGWYzxpxiJ8\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Palladium Lobby <a href=\"https:\/\/maps.app.goo.gl\/xpXY3BX8TBbvf1hu5\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Conrad Punta Mita <a href=\"https:\/\/maps.app.goo.gl\/dvaKZk5jUGeNV5sc7\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Iberostar Mita\u00a0 <a href=\"https:\/\/maps.app.goo.gl\/sbApC8t2Zs9mwQmKA\"><strong>Ver Mapa<\/strong>\u00a0<\/a><\/li><\/ul><p><strong>For Water Tours<\/strong><\/p><p>Terminal mar\u00edtima\u00a0 <a href=\"https:\/\/maps.app.goo.gl\/UmaqTUnh2kgTY9T36\"><strong>Ver Mapa<\/strong><\/a><\/p><\/div><\/div><div class=\"elementor-repeater-item-aa6835a\"><span class=\"cz_acc_child\"><div>How long does transportation take from the pickup points to the park?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">It depends on the tour you choose and the pickup point you selected.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\">Departing from <b data-path-to-node=\"2,0,0\" data-index-in-node=\"15\">Puerto Vallarta<\/b> for mountain tours, it takes around <b data-path-to-node=\"2,0,0\" data-index-in-node=\"67\">40 minutes<\/b> to reach the park.<\/p><\/li><li><p data-path-to-node=\"2,1,0\">Departing from <b data-path-to-node=\"2,1,0\" data-index-in-node=\"15\">Nuevo Vallarta<\/b>, it takes around <b data-path-to-node=\"2,1,0\" data-index-in-node=\"47\">1 hour<\/b> to arrive.<\/p><\/li><li><p data-path-to-node=\"2,2,0\">Tours conducted on the beach\/sea\/boat have different transportation times.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-4b5ad99\"><span class=\"cz_acc_child\"><div>Can I cancel my tour if I need to?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. Your tour can be canceled up to <b data-path-to-node=\"1\" data-index-in-node=\"72\">48 hours in advance<\/b>. You just need to call our customer service number <b data-path-to-node=\"1\" data-index-in-node=\"143\">+52 322 399 9927<\/b> with your reservation number and let us know that you wish to cancel.<\/p><\/div><\/div><div class=\"elementor-repeater-item-7bbd0da\"><span class=\"cz_acc_child\"><div>Are the tours family-friendly?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. All our tours are designed to be enjoyed as a family. There are some exceptions due to age, height, or medical conditions.<\/p><\/div><\/div><div class=\"elementor-repeater-item-e47ef86\"><span class=\"cz_acc_child\"><div>Do I have to pay any extra costs during the tours?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">Extra costs are not included in our tour prices. However, some tours require a collision fee, while others have fees for the use of port facilities and environmental conservation.<\/p><p data-path-to-node=\"2\"><b data-path-to-node=\"2\" data-index-in-node=\"0\">Tours with vehicles:<\/b> There is a charge of <b data-path-to-node=\"2\" data-index-in-node=\"42\">$20 USD per RZR unit<\/b> and <b data-path-to-node=\"2\" data-index-in-node=\"67\">$10 USD per ATV unit<\/b> as collision insurance (non-refundable). This must be paid upon arrival at the check-in area, covering an estimate of up to $500 USD in damages to the unit.<\/p><p data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Charge for visiting Marietas Islands:<\/b> <b data-path-to-node=\"3\" data-index-in-node=\"38\">Federal Port Tax:<\/b> $32 - $60 MXN and the <b data-path-to-node=\"3\" data-index-in-node=\"78\">Conservation Bracelet (CONANP)<\/b> for the protected area, which is around <b data-path-to-node=\"3\" data-index-in-node=\"149\">$220 MXN per person<\/b>.<\/p><p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Jet Ski:<\/b> Has an insurance fee of <b data-path-to-node=\"4\" data-index-in-node=\"33\">$10 USD per person<\/b>.<\/p><\/div><\/div><div class=\"elementor-repeater-item-1c53b38\"><span class=\"cz_acc_child\"><div>Why is collision insurance charged?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>To guarantee access to a premium fleet (Polaris 2024-2025) and to limit your liability in the event of an accident.<\/p><\/div><\/div><div class=\"elementor-repeater-item-6d5eb01\"><span class=\"cz_acc_child\"><div>Are you open every day?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. You can enjoy our tours every day of the year. Monday to Sunday from 9:00 am to 5:00 pm, 365 days a year.<\/p><\/div><\/div><div class=\"elementor-repeater-item-2ccecef\"><span class=\"cz_acc_child\"><div>Do I need to bring extra clothes for the tours?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. We highly recommend bringing a change of clothes as our tours can get very dirty.<\/p><\/div><\/div><div class=\"elementor-repeater-item-5c15023\"><span class=\"cz_acc_child\"><div>Are there lockers to store my belongings?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. We have secure lockers available at our facilities, and they are free of charge for all our customers.<\/p><\/div><\/div><div class=\"elementor-repeater-item-0ed89af\"><span class=\"cz_acc_child\"><div>Are restrooms available?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. We have spacious restrooms, changing rooms, and baby changing stations.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b1fd50 e-flex e-con-boxed e-con e-parent\" data-id=\"9b1fd50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c0d98b e-con-full e-flex e-con e-child\" data-id=\"5c0d98b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-636c574 e-con-full e-flex e-con e-child\" data-id=\"636c574\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da784fc elementor-widget elementor-widget-cz_title\" data-id=\"da784fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-question\"><\/i><div class=\"cz_wpe_content\"><h3>WATER TOURS\u00a0<\/h3><h5>Frequently Asked Questions<\/h5><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4ca4a elementor-widget elementor-widget-cz_accordion\" data-id=\"ee4ca4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_acc clr cz_acc_toggle\"><div><div class=\"elementor-repeater-item-4de5b34\"><span class=\"cz_acc_child\"><div>Do water tours include hotel pick-up?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>No. For water tours, you must arrive at the meeting point at the Maritime Terminal. <b data-path-to-node=\"1\" data-index-in-node=\"122\">Meeting point for Water Tours:<\/b><\/p><p><b data-path-to-node=\"1\" data-index-in-node=\"122\"><br \/><\/b> Maritime Terminal <a href=\"https:\/\/maps.app.goo.gl\/UmaqTUnh2kgTY9T36\"><strong>Ver Mapa<\/strong><\/a><\/p><p>\u00a0<\/p><\/div><\/div><div class=\"elementor-repeater-item-aa6835a\"><span class=\"cz_acc_child\"><div>Are there port taxes I have to pay separately?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. If the tour departs from an official Maritime Terminal, you must pay a <b data-path-to-node=\"1\" data-index-in-node=\"123\">Port Fee<\/b> (approx. $30-$60 MXN per person) in cash before boarding. This is a federal tax for pier maintenance and is not included in the online ticket price.<\/p><\/div><\/div><div class=\"elementor-repeater-item-7bbd0da\"><span class=\"cz_acc_child\"><div>Does my reservation guarantee entry to the Hidden Beach (Playa del Amor)?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">We want to be very honest: <b data-path-to-node=\"1\" data-index-in-node=\"101\">Entry is never 100% guaranteed.<\/b> Access depends on two factors we do not control:<\/p><ol start=\"1\" data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">The Tide:<\/b> You must swim through a rock tunnel. If the tide is too high, the Port Captain closes access for safety.<\/p><\/li><li><p data-path-to-node=\"2,1,0\"><b data-path-to-node=\"2,1,0\" data-index-in-node=\"0\">Limited Capacity:<\/b> CONANP only allows 116 people per day.<\/p><\/li><\/ol><ul data-path-to-node=\"3\"><li><p data-path-to-node=\"3,0,0\"><i data-path-to-node=\"3,0,0\" data-index-in-node=\"0\">Our Promise:<\/i> We do everything possible to secure your access, but if authorities close the beach, the tour will continue with snorkeling in the Nopalera area and bird watching, and no partial refunds are made for the specific beach closure.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-e8a5d4c\"><span class=\"cz_acc_child\"><div>How well do I need to swim to enter Hidden Beach?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">You must be a strong swimmer. The boat stops about <b data-path-to-node=\"1\" data-index-in-node=\"101\">60-100 meters<\/b> from the entrance. You must jump into the water (wearing a mandatory life jacket) and swim that distance, going through a rock tunnel against the current.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><i data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Restriction:<\/i> Fins are not allowed (to protect the coral), making the swim more tiring. Not recommended for people with low physical fitness or heart problems.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-4722b04\"><span class=\"cz_acc_child\"><div>I heard I cannot use sunscreen, is that true?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">It is strictly true. To protect the coral, <b data-path-to-node=\"1\" data-index-in-node=\"89\">it is prohibited to use any type of sunscreen, oil, or tanning lotion<\/b> (even biodegradable ones) before entering the water at the Marietas Islands.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><i data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Solution:<\/i> We recommend wearing a <b data-path-to-node=\"2,0,0\" data-index-in-node=\"33\">UV protection swim shirt (Rash Guard)<\/b> and a hat. You can only apply sunscreen once the tour is over and you are back on the boat away from the islands.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-bc9fd82\"><span class=\"cz_acc_child\"><div>Aqu\u00ed tienes la traducci\u00f3n:  Do I have to pay any extra costs during the tours?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">Extra costs are not included in our tour prices. However, some tours have fees for the use of port facilities, environmental conservation, and\/or insurance charges.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Federal Port Tax:<\/b> $32 - $60 MXN.<\/p><\/li><li><p data-path-to-node=\"2,1,0\"><b data-path-to-node=\"2,1,0\" data-index-in-node=\"0\">Conservation Bracelet (CONANP):<\/b> For the protected area, which is around <b data-path-to-node=\"2,1,0\" data-index-in-node=\"72\">$220 MXN per person<\/b>.<\/p><\/li><li><p data-path-to-node=\"2,2,0\"><b data-path-to-node=\"2,2,0\" data-index-in-node=\"0\">Jet Ski:<\/b> Has a <b data-path-to-node=\"2,2,0\" data-index-in-node=\"15\">$10 USD per person<\/b> insurance fee.<\/p><\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3aedd0 e-flex e-con-boxed e-con e-parent\" data-id=\"c3aedd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0203adc e-con-full e-flex e-con e-child\" data-id=\"0203adc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67a4974 e-con-full e-flex e-con e-child\" data-id=\"67a4974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7be538 elementor-widget elementor-widget-cz_title\" data-id=\"a7be538\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-question\"><\/i><div class=\"cz_wpe_content\"><h3>ZIPLINE TOURS<\/h3><h5>Frequently Asked Questions<\/h5><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-567a892 elementor-widget elementor-widget-cz_accordion\" data-id=\"567a892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cz_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_acc clr cz_acc_toggle\"><div><div class=\"elementor-repeater-item-4de5b34\"><span class=\"cz_acc_child\"><div>Do the tours include hotel pick-up?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">Most of our tours offer transportation from established meeting points.<\/p><p data-path-to-node=\"2\"><b data-path-to-node=\"2\" data-index-in-node=\"0\">For mountain tours:<\/b><\/p><ul><li>Zona Romantica. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Centro%20Insurgentes,%20Insurgentes%20379,%20Emiliano%20Zapata,%2048380%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.602458413876438,-105.23357659578323\">Ver en mapa<\/a><\/strong><\/li><li>Plaza las Glorias. <strong><a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Las%20Glorias,%20Plaza%20Villas%20Vallarta,%20Jos%C3%A9%20Clemente%20Orozco%20Local%20H2-A,%20Zona%20Hotelera%20Nte.,%2048333%20Puerto%20Vallarta,%20Jal.,%20M%C3%A9xico&amp;ll=20.6336371,-105.23028999999997\">Ver en mapa<\/a><\/strong><\/li><li>Playa de Oro. <strong><a href=\"https:\/\/maps.app.goo.gl\/BPKWNWttFyffAGDD9\">Ver en mapa<\/a><\/strong><\/li><li>Nuevo Vallarta. <a href=\"https:\/\/maps.google.com\/?q=Canopy%20River%20Oficina%20Nuevo%20Vallarta,%20Av%20Mexico%20570,%2063735%20Las%20Jarretaderas,%20Nay.,%20M%C3%A9xico&amp;ll=20.699684508742592,-105.27596652883608\"><strong>Ver en mapa<\/strong><\/a><\/li><\/ul><p><strong>Para tours en Punta de Mita<\/strong><\/p><ul><li>Oxxo Flamingos <a href=\"https:\/\/maps.app.goo.gl\/KXLCwDPQf7CqFLYx8\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Oxxo Plaza Amores <a href=\"https:\/\/maps.app.goo.gl\/UkMbp2dJ36Bap2Y77\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Marival Armony <a href=\"https:\/\/maps.app.goo.gl\/JofXNyVZAB9XnP2H9\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Secrets Bah\u00eda <a href=\"https:\/\/maps.app.goo.gl\/B2d2U6DGWYzxpxiJ8\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Palladium Lobby <a href=\"https:\/\/maps.app.goo.gl\/xpXY3BX8TBbvf1hu5\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Conrad Punta Mita <a href=\"https:\/\/maps.app.goo.gl\/dvaKZk5jUGeNV5sc7\"><strong>Ver Mapa<\/strong><\/a><\/li><li>Iberostar Mita\u00a0 <a href=\"https:\/\/maps.app.goo.gl\/sbApC8t2Zs9mwQmKA\"><strong>Ver Mapa<\/strong>\u00a0<\/a><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-aa6835a\"><span class=\"cz_acc_child\"><div>s there a maximum weight limit for the ziplines?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">Yes, due to strict safety standards set by the cable and harness manufacturers.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Standard Limit:<\/b><span class=\"citation-1\"> The maximum weight is typically <\/span><b data-path-to-node=\"2,0,0\" data-index-in-node=\"48\"><span class=\"citation-1\">136 kg (300 lbs)<\/span><\/b><span class=\"citation-1 citation-end-1\">.<\/span><\/p><div class=\"source-inline-chip-container ng-star-inserted\">\u00a0<\/div><\/li><li><p data-path-to-node=\"2,1,0\"><i data-path-to-node=\"2,1,0\" data-index-in-node=\"0\">Note:<\/i> Sometimes the limiting factor is not just the weight, but ensuring the harness fits correctly around the waist and legs. If you have any doubts, please contact us before booking.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-c57a763\"><span class=\"cz_acc_child\"><div>Is there a minimum age to use the ziplines?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">Yes, due to strict safety standards set by the cable and harness manufacturer, there are minimum age, height, and weight requirements for this tour.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Minimum Age:<\/b> 6 years old.<\/p><\/li><li><p data-path-to-node=\"2,1,0\"><b data-path-to-node=\"2,1,0\" data-index-in-node=\"0\">Minimum Height:<\/b> 1.20 meters (approx. 4 ft).<\/p><\/li><li><p data-path-to-node=\"2,2,0\"><b data-path-to-node=\"2,2,0\" data-index-in-node=\"0\">Minimum Weight:<\/b> 30-40 kg (66-88 lbs).<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-ceaab51\"><span class=\"cz_acc_child\"><div>Aqu\u00ed tienes la traducci\u00f3n lista:  Can I bring my cell phone or camera to record while flying?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\"><b data-path-to-node=\"1\" data-index-in-node=\"60\">Not in your hands.<\/b> <span class=\"citation-4 citation-end-4\">For the safety of the people taking this tour, loose objects (cell phones, keys, coins) are strictly prohibited.<\/span><\/p><div class=\"source-inline-chip-container ng-star-inserted\">\u00a0<\/div><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><i data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">The Exception:<\/i> We do allow <b data-path-to-node=\"2,0,0\" data-index-in-node=\"27\">GoPro<\/b> type action cameras if, and only if, they are firmly mounted with a chest or helmet strap. If you don't have the mount, you cannot use it.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-0934ca3\"><span class=\"cz_acc_child\"><div>What clothes and shoes are mandatory for a zipline tour?<\/div><\/span><div class=\"cz_acc_child_content clr\"><ul><li><ul><li><p data-path-to-node=\"2,0,0\"><b class=\"\" data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Shoes:<\/b><span class=\"\"> Must be <\/span><b class=\"\" data-path-to-node=\"2,0,0\" data-index-in-node=\"15\">closed and secured to the foot<\/b><span class=\"\"> (sneakers\/tennis shoes).<\/span><span class=\"\"> Sandals,<\/span><span class=\"\"> huaraches,<\/span><span class=\"\"> or flip-flops are prohibited because they will fly off.<\/span><\/p><\/li><li><p data-path-to-node=\"2,1,0\"><b data-path-to-node=\"2,1,0\" data-index-in-node=\"0\">Clothing:<\/b> Wear long shorts (bermudas) or leggings. Avoid very short shorts because the harness straps can rub against your skin and be uncomfortable.<\/p><\/li><\/ul><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-f3146a6\"><span class=\"cz_acc_child\"><div>Do I have to walk a lot to get to the lines?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>It depends on the tour, but generally, the adventure involves walking on dirt paths in the mountains between one line and another.<\/p><\/div><\/div><div class=\"elementor-repeater-item-dca5d04\"><span class=\"cz_acc_child\"><div>I wear contact lenses or glasses, can I wear them?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>Yes. <span class=\"citation-7 citation-end-7\">Unlike water activities, on ziplines you can use your prescription glasses or contacts, but we recommend using a strap for your glasses so you don't lose them due to the wind speed.<\/span><\/p><\/div><\/div><div class=\"elementor-repeater-item-6e745e8\"><span class=\"cz_acc_child\"><div>I am afraid of heights, do I have to hold on with my arms?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p data-path-to-node=\"1\">t is a common myth! <b data-path-to-node=\"1\" data-index-in-node=\"80\">You don't need arm strength.<\/b> Your full-body safety harness does all the work and supports you 100% of the time. You just sit back and enjoy the view.<\/p><ul data-path-to-node=\"2\"><li><p data-path-to-node=\"2,0,0\"><i data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Trust us:<\/i> If you panic halfway through, our certified guides are trained to do \"tandem\" (bring you down attached to them) so you feel safe until you reach solid ground.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-repeater-item-03f5cd6\"><span class=\"cz_acc_child\"><div>What happens if my children want to go but are afraid to go alone?<\/div><\/span><div class=\"cz_acc_child_content clr\"><p>No problem. On most of our circuits, small children (usually ages 6 to 8) can fly <b data-path-to-node=\"1\" data-index-in-node=\"149\">tandem with one of our instructor guides<\/b>. The guide controls the speed and the brakes, ensuring the child has a fun and stress-free experience.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently\u00a0 Asked Questions Puerto Vallarta Tours: Jorullo Bridge RZR &amp; ATV, &#8230; <\/p>\n","protected":false},"author":4,"featured_media":19061,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-19059","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Puerto Vallarta Tours<\/title>\n<meta name=\"description\" content=\"Tours en Puerto Vallarta: RZR y ATV en Jorullo Bridge, tirolesas, Jet Ski y catamar\u00e1n a Yelapa y Majahuitas. \u00a1Reserva tu aventura hoy mismo!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/puertovallarta.tours\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - Puerto Vallarta Tours\" \/>\n<meta property=\"og:description\" content=\"Tours en Puerto Vallarta: RZR y ATV en Jorullo Bridge, tirolesas, Jet Ski y catamar\u00e1n a Yelapa y Majahuitas. \u00a1Reserva tu aventura hoy mismo!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/puertovallarta.tours\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Puerto Vallarta Tours\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T00:10:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/puertovallarta.tours\/wp-content\/uploads\/2025\/12\/puerto-vallarta-tours-jorullo-bridge.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/puertovallarta.tours\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/puertovallarta.tours\\\/en\\\/faq\\\/\",\"name\":\"Preguntas Frecuentes - 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