{"id":19041,"date":"2025-12-26T15:35:47","date_gmt":"2025-12-26T21:35:47","guid":{"rendered":"https:\/\/puertovallarta.tours\/politicas-de-cancelacion\/"},"modified":"2026-01-22T17:18:05","modified_gmt":"2026-01-22T23:18:05","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/puertovallarta.tours\/en\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19041\" class=\"elementor elementor-19041 elementor-18170\">\n\t\t\t\t<div class=\"elementor-element elementor-element-577c26e e-flex e-con-boxed e-con e-parent\" data-id=\"577c26e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42dae2f elementor-widget elementor-widget-text-editor\" data-id=\"42dae2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"text-5xl font-serif mt-8 mb-8\">Cancellation Policy<\/h1><div class=\"master-gallery\" data-controller=\"gallery\"><div data-controller=\"photos\"><div data-photos-target=\"imageContainer\">\u00a0<\/div><\/div><article id=\"post-78\" class=\"pr-0 pl-0\"><div class=\"entry-content\"><ol start=\"1\" data-path-to-node=\"3\"><li><p data-path-to-node=\"3,0,0\"><b data-path-to-node=\"3,0,0\" data-index-in-node=\"0\">Full Refund:<\/b> Cancellations made at least <strong>48<\/strong><b data-path-to-node=\"3,0,0\" data-index-in-node=\"41\">\u00a0hours prior<\/b> to the tour date are eligible for a 100% refund.<\/p><\/li><li><p data-path-to-node=\"3,1,0\"><b data-path-to-node=\"3,1,0\" data-index-in-node=\"0\">Rescheduling:<\/b> Date changes can be made prior to the scheduled tour day and remain valid for up to <b data-path-to-node=\"3,1,0\" data-index-in-node=\"98\">12 months<\/b> from the original booking date.<\/p><\/li><li><p data-path-to-node=\"3,2,0\"><b data-path-to-node=\"3,2,0\" data-index-in-node=\"0\">Transfers:<\/b> Your booking is transferable to another person, provided you supply the new guest&#8217;s name in advance. (We want you to enjoy the experience, so we offer full flexibility to modify or transfer your reservation).<\/p><\/li><\/ol><h3 data-path-to-node=\"4\">Discounted Bookings &amp; Special Promotions<\/h3><ol start=\"1\" data-path-to-node=\"5\"><li><p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Rescheduling:<\/b> Date changes are permitted prior to the tour day and are valid for up to 12 months from the original date (subject to availability).<\/p><\/li><li><p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Non-Refundable:<\/b> Purchases made under special promotions or discounts are <b data-path-to-node=\"5,1,0\" data-index-in-node=\"73\">non-refundable<\/b>, as these rates are subject to preferential conditions.<\/p><\/li><\/ol><h3 data-path-to-node=\"6\">Important Information<\/h3><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Confirmation:<\/b> Upon completing your reservation on this website, you will receive a confirmation email containing all tour details.<\/p><\/li><li><p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Check Your Inbox:<\/b> If you do not see the email in your main inbox, please check your <b data-path-to-node=\"7,1,0\" data-index-in-node=\"84\">Spam or Junk folder<\/b>.<\/p><\/li><li><p data-path-to-node=\"7,2,0\"><b data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Avoid &#8220;No-Shows&#8221;:<\/b> Please carefully verify the date, time, and meeting point listed on your ticket. Failure to arrive at the indicated location and time will be considered a <b data-path-to-node=\"7,2,0\" data-index-in-node=\"173\">&#8220;No-Show,&#8221;<\/b> and no changes or refunds will be permitted.<\/p><\/li><li><p data-path-to-node=\"7,3,0\"><b data-path-to-node=\"7,3,0\" data-index-in-node=\"0\">Date Format:<\/b> Please note that in Mexico, dates are formatted as <b data-path-to-node=\"7,3,0\" data-index-in-node=\"64\">DD\/MM\/YY<\/b> (Day\/Month\/Year).<\/p><\/li><li><p data-path-to-node=\"7,4,0\"><b data-path-to-node=\"7,4,0\" data-index-in-node=\"0\">Weather Conditions:<\/b><\/p><ul data-path-to-node=\"7,4,1\"><li><p data-path-to-node=\"7,4,1,0,0\"><b data-path-to-node=\"7,4,1,0,0\" data-index-in-node=\"0\">Rainy Season:<\/b> Puerto Vallarta\u2019s rainy season runs from June to October. Rain typically occurs in the late afternoon or evening, outside our regular operating hours.<\/p><\/li><li><p data-path-to-node=\"7,4,1,1,0\"><b data-path-to-node=\"7,4,1,1,0\" data-index-in-node=\"0\">Standard Operations:<\/b> Our tours continue to operate under cloudy skies, light rain, or moderate winds, provided conditions remain within our strict safety standards.<\/p><\/li><li><p data-path-to-node=\"7,4,1,2,0\"><b data-path-to-node=\"7,4,1,2,0\" data-index-in-node=\"0\">Severe Weather:<\/b> In the event of thunderstorms or adverse weather conditions, we will offer the option to <b data-path-to-node=\"7,4,1,2,0\" data-index-in-node=\"105\">reschedule or receive a full refund<\/b>.<\/p><\/li><\/ul><\/li><\/ul><h3 data-path-to-node=\"8\">Cruise Passenger Policy<\/h3><p data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">&#8220;No Port, No Pay&#8221;:<\/b> If your cruise ship is unable to dock due to weather conditions, mechanical failure, or other unforeseen circumstances, we will provide a <b data-path-to-node=\"9\" data-index-in-node=\"157\">100% refund<\/b> of the amount paid.<\/p><\/div><\/article><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy \u00a0 Full Refund: Cancellations made at least 48\u00a0hours prior &#8230; <\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-19041","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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