Frequently Asked Questions
Puerto Vallarta Tours: Jorullo Bridge RZR & ATV, Ziplines, and Jet Skiing
We want you to book with complete confidence and peace of mind. That’s why we’ve answered your most common questions right here.
If you can't find the answer you're looking for, please feel free to send us your questions using the form below.
ATV
Frequently Asked Questions
t is not difficult, but it requires attention. Most of our units are semi-automatic or automatic, making them easy to handle. However, unlike a car, an ATV requires you to use your body to balance on curves and uneven terrain. Before heading into the jungle or mountains, you will receive full safety instructions and perform a test drive on flat terrain to ensure you are comfortable with the handlebars and thumb throttle.
Yes, it is a legal requirement and essential for insurance. The driver must present a physical and valid driver's license (from your country of origin is valid).
Critical Note: We do not accept photos of the license on a phone or learner's permits. If you forget your license, you will not be allowed to drive, and no refund will be issued.
For safety reasons, ATVs have stricter restrictions than RZRs. The minimum age to be a passenger on an ATV is 8 years old, as the child must have enough strength to hold on tightly to the driver during sudden movements. If you are traveling with younger children (4-7 years old), we strongly recommend booking an RZR (Buggy), which is much safer for them.
Dry Season (Nov-May): There will be a lot of dust. We will provide bandanas and goggles, but your clothes will get covered in dirt.
Rainy Season (Jun-Oct): There will be mud and puddles. It is the most fun season, but you will end up soaked.
Recommendation: Wear old clothes you don't mind getting dirty, closed-toe shoes (no sandals/flip-flops), and bring a change of clean clothes for after the tour. Many of our base locations have showers and lockers.
The RZR is much more like driving your own car. It has a steering wheel, brake and gas pedals, and a roll cage surrounding you. Unlike an ATV, you don't need to balance your weight, making it physically less tiring and more relaxed. It is the ideal option if you want to enjoy the scenery without worrying as much about driving technique.
Single ATV: An all-terrain vehicle occupied by only one person.
Double ATV: An all-terrain vehicle occupied by two people: a driver and a passenger.
For the safety of our customers, there is a weight limit for each activity.
Maximum weight Single ATV: 110 kg or 242 lbs.
Maximum weight Double ATV: 220 kg or 484 lbs.
or safety, there are age minimums:
Minimum age for driver: 18 years old.
Minimum age for passenger: 8 years old.
For safety reasons, people with asthma, heart problems, back problems, and pregnant women cannot participate. People under the influence of alcohol or drugs are not allowed.
Yes. All our tours involving a vehicle require a non-refundable collision insurance payment.
$10 USD per ATV unit, paid upon arrival at check-in. This covers up to an estimated $500 USD in damages to the unit.
This cost must be covered exclusively with a credit card in the name of the main driver.
No. It is a separate $10 USD fee per unit (non-refundable), payable at check-in via credit card only.
Our tours are not technically difficult; they can be driven by anyone who knows how to drive. Additionally, our tours are always guided by bilingual guides who will look after you.
All our routes feature spectacular landscapes, and several include our private spots like the Jorullo Bridge or our Glass Lookout.
No. We offer transportation from established meeting points:
- Romantic Zone. Ver en mapa
- Plaza las Glorias. Ver en mapa
- Playa de Oro. Ver en mapa
- Nuevo Vallarta. Ver en mapa
Yes. Your tour can be canceled up to 48 hours before. You just need to call our customer service number at +52 322 399 9927 with your reservation number.
Don't worry, our tours run rain or shine. However, if the weather is dangerous, we offer a change of date or time.
- Transportation services
- Welcome drink
- Safety equipment
- Guided ride
- Tequila tasting.
- Light clothing
- Comfortable closed-toe shoes
- Sunscreen/UV protection
- Mosquito repellent
- Extra change of clothes
- Extra cash for souvenirs/photos/food.
- Cameras (loose)
- Video cameras
- Open-toed shoes
RZR
Frequently Asked Questions
The RZR is much more like driving your own car. It has a steering wheel, brake and gas pedals, and a roll cage surrounding you. Unlike an ATV, you don't need to balance your weight, making it physically less tiring and more relaxed. It is the ideal option if you want to enjoy the scenery without worrying as much about driving technique.
Yes! This is the great advantage of the RZR. We have 4-seater units. This allows mom or dad to drive while the kids or grandparents ride safely in the back seats with seatbelts.
Yes, it is a legal requirement and essential for insurance. The driver must present a physical and valid driver's license (from your country of origin is valid).
Critical Note: We do not accept photos of the license on a phone or learner's permits. If you forget your license, you will not be allowed to drive, and no refund will be issued.
Our prices are generally per vehicle capacity (1-2 passengers or 3-4 passengers), please check the specific booking option.
No. Driving an RZR is just like driving an average automatic car.
Yes, as long as both drivers are over 18, present valid licenses at the start, and sign the waiver. Driver switches must only be done at designated stops for safety.
Yes. The minimum age for a passenger in an RZR is 6 years old, as these vehicles have appropriate seatbelts.
Dry Season (Nov-May): There will be a lot of dust. We will provide bandanas and goggles, but your clothes will get covered in dirt.
Rainy Season (Jun-Oct): There will be mud and puddles. It is the most fun season, but you will end up soaked.
Recommendation: Wear old clothes you don't mind getting dirty, closed-toe shoes (no sandals/flip-flops), and bring a change of clean clothes for after the tour. Many of our base locations have showers and lockers.
Maximum weight: 400 kg or 880 lbs.
Driver: 18 years. Passenger: 6 years.
For safety reasons, people with asthma, heart problems, back problems, and pregnant women cannot participate. People under the influence of alcohol or drugs are not allowed.
es. All our tours involving a vehicle require a non-refundable collision insurance payment.
$10 USD per ATV unit, paid upon arrival at check-in. This covers up to an estimated $500 USD in damages to the unit.
This cost must be covered exclusively with a credit card in the name of the main driver.
Nuestros tours no tienen una dificultad técnica, es decir que pueden ser circulados por cualquier persona que sepa conducir. Además nuestros tours siempre van guiados y resguardados por guías bilingües que cuidarán tu paso.
Todas nuestras rutas tienen paisajes espectáculares para disfrutar, varios de ellos incluyen nuestros spots privados como Jorullo Bridge o nuestro Mirador de Cristal.
No. We offer transportation from established meeting points:
- Romantic Zone. Ver en mapa
- Plaza las Glorias. Ver en mapa
- Playa de Oro. Ver en mapa
- Nuevo Vallarta. Ver en mapa
Yes. Your tour can be canceled up to 48 hours before. You just need to call our customer service number at +52 322 399 9927 with your reservation number.
Don't worry, our tours run rain or shine. However, if the weather is dangerous, we offer a change of date or time.
- Transportation services, welcome drink, safety equipment, guided ride, and tequila tasting.
- Light clothing, comfortable closed-toe shoes, sunscreen/UV protection, mosquito repellent, extra change of clothes, and extra cash for souvenirs/photos/food.
Cameras (loose), video cameras, open-toed shoes.
Yes, we have tours departing from our Nuevo Vallarta pickup point and a specific RZR Punta Mita Tour.
GENERAL
Frequently Asked Questions
Yes. All our transactions are SSL encrypted, and our preferred payment method is PayPal, guaranteeing security for every payment.
Most of our tours offer transportation from established meeting points.
For Mountain Tours:
- Romantic Zone. Ver en mapa
- Plaza las Glorias. Ver en mapa
- Playa de Oro. Ver en mapa
- Nuevo Vallarta. Ver en mapa
Punta de Mita Tour
- Oxxo Flamingos Ver Mapa
- Oxxo Plaza Amores Ver Mapa
- Marival Armony Ver Mapa
- Secrets Bahía Ver Mapa
- Palladium Lobby Ver Mapa
- Conrad Punta Mita Ver Mapa
- Iberostar Mita Ver Mapa
For Water Tours
Terminal marítima Ver Mapa
It depends on the tour you choose and the pickup point you selected.
Departing from Puerto Vallarta for mountain tours, it takes around 40 minutes to reach the park.
Departing from Nuevo Vallarta, it takes around 1 hour to arrive.
Tours conducted on the beach/sea/boat have different transportation times.
Yes. Your tour can be canceled up to 48 hours in advance. You just need to call our customer service number +52 322 399 9927 with your reservation number and let us know that you wish to cancel.
Yes. All our tours are designed to be enjoyed as a family. There are some exceptions due to age, height, or medical conditions.
Extra costs are not included in our tour prices. However, some tours require a collision fee, while others have fees for the use of port facilities and environmental conservation.
Tours with vehicles: There is a charge of $20 USD per RZR unit and $10 USD per ATV unit as collision insurance (non-refundable). This must be paid upon arrival at the check-in area, covering an estimate of up to $500 USD in damages to the unit.
Charge for visiting Marietas Islands: Federal Port Tax: $32 - $60 MXN and the Conservation Bracelet (CONANP) for the protected area, which is around $220 MXN per person.
Jet Ski: Has an insurance fee of $10 USD per person.
To guarantee access to a premium fleet (Polaris 2024-2025) and to limit your liability in the event of an accident.
Yes. You can enjoy our tours every day of the year. Monday to Sunday from 9:00 am to 5:00 pm, 365 days a year.
Yes. We highly recommend bringing a change of clothes as our tours can get very dirty.
Yes. We have secure lockers available at our facilities, and they are free of charge for all our customers.
Yes. We have spacious restrooms, changing rooms, and baby changing stations.
WATER TOURS
Frequently Asked Questions
No. For water tours, you must arrive at the meeting point at the Maritime Terminal. Meeting point for Water Tours:
Maritime Terminal Ver Mapa
Yes. If the tour departs from an official Maritime Terminal, you must pay a Port Fee (approx. $30-$60 MXN per person) in cash before boarding. This is a federal tax for pier maintenance and is not included in the online ticket price.
We want to be very honest: Entry is never 100% guaranteed. Access depends on two factors we do not control:
The Tide: You must swim through a rock tunnel. If the tide is too high, the Port Captain closes access for safety.
Limited Capacity: CONANP only allows 116 people per day.
Our Promise: We do everything possible to secure your access, but if authorities close the beach, the tour will continue with snorkeling in the Nopalera area and bird watching, and no partial refunds are made for the specific beach closure.
You must be a strong swimmer. The boat stops about 60-100 meters from the entrance. You must jump into the water (wearing a mandatory life jacket) and swim that distance, going through a rock tunnel against the current.
Restriction: Fins are not allowed (to protect the coral), making the swim more tiring. Not recommended for people with low physical fitness or heart problems.
It is strictly true. To protect the coral, it is prohibited to use any type of sunscreen, oil, or tanning lotion (even biodegradable ones) before entering the water at the Marietas Islands.
Solution: We recommend wearing a UV protection swim shirt (Rash Guard) and a hat. You can only apply sunscreen once the tour is over and you are back on the boat away from the islands.
Extra costs are not included in our tour prices. However, some tours have fees for the use of port facilities, environmental conservation, and/or insurance charges.
Federal Port Tax: $32 - $60 MXN.
Conservation Bracelet (CONANP): For the protected area, which is around $220 MXN per person.
Jet Ski: Has a $10 USD per person insurance fee.
ZIPLINE TOURS
Frequently Asked Questions
Most of our tours offer transportation from established meeting points.
For mountain tours:
- Zona Romantica. Ver en mapa
- Plaza las Glorias. Ver en mapa
- Playa de Oro. Ver en mapa
- Nuevo Vallarta. Ver en mapa
Para tours en Punta de Mita
Yes, due to strict safety standards set by the cable and harness manufacturers.
Standard Limit: The maximum weight is typically 136 kg (300 lbs).
Note: Sometimes the limiting factor is not just the weight, but ensuring the harness fits correctly around the waist and legs. If you have any doubts, please contact us before booking.
Yes, due to strict safety standards set by the cable and harness manufacturer, there are minimum age, height, and weight requirements for this tour.
Minimum Age: 6 years old.
Minimum Height: 1.20 meters (approx. 4 ft).
Minimum Weight: 30-40 kg (66-88 lbs).
Not in your hands. For the safety of the people taking this tour, loose objects (cell phones, keys, coins) are strictly prohibited.
The Exception: We do allow GoPro type action cameras if, and only if, they are firmly mounted with a chest or helmet strap. If you don't have the mount, you cannot use it.
Shoes: Must be closed and secured to the foot (sneakers/tennis shoes). Sandals, huaraches, or flip-flops are prohibited because they will fly off.
Clothing: Wear long shorts (bermudas) or leggings. Avoid very short shorts because the harness straps can rub against your skin and be uncomfortable.
It depends on the tour, but generally, the adventure involves walking on dirt paths in the mountains between one line and another.
Yes. Unlike water activities, on ziplines you can use your prescription glasses or contacts, but we recommend using a strap for your glasses so you don't lose them due to the wind speed.
t is a common myth! You don't need arm strength. Your full-body safety harness does all the work and supports you 100% of the time. You just sit back and enjoy the view.
Trust us: If you panic halfway through, our certified guides are trained to do "tandem" (bring you down attached to them) so you feel safe until you reach solid ground.
No problem. On most of our circuits, small children (usually ages 6 to 8) can fly tandem with one of our instructor guides. The guide controls the speed and the brakes, ensuring the child has a fun and stress-free experience.